When we walked in the room the pillows on the bed looked liked they had just been thrown on the bed. We checked in and I always pull the sheets back first thing to make sure the room is clean enough. This was the first time we stayed at a Home2 Suites though. We just finished up a long road trip, where we stayed almost all our nights in Hilton hotels. We understand staffing issues present problems throughout the country right now, but no information about change or lack there of the above mentioned services/amenities was posted on the hotel website or discussed to guest by the hotel staff which was extremely frustrating. There was a variety of items you could toss in the microwave, but frozen food was not exactly the fun experience the kids were looking forward to. Finally, the breakfast each morning was disappointing. After our fourth night we asked about having our rooms vacuumed and cleaned, and was informed by the staff that 'we don't do that, we only give extra towels and take out the trash,' which is not what is clearly stated on the website. This was incredibly difficult for the older members of our group.

There was a lot going on that weekend, and one of the two elevators was out. Several girls from a neighboring hotel were let in to swim, making the pool dangerous when we were actually able to go in. When the pool was shut down again, the staff told me it was because of imbalanced chemical levels (which would explain my daughters situation).

When it was open, my youngest had a very bad reaction and irritation in her eyes. First- the pool was out of service for about three days. While the hotel was generally clean and the staff welcoming, we did have issues that made our stay unpleasant overall. In all we reserved four rooms for a total of six nights each, and one room for two nights.

Home2 suites kansas city airport